Support Policy Page

# Support Policy

**Last Updated:** July 2026

At **Apple Buy Egypt**, we are committed to providing reliable customer support before, during, and after your purchase. Our goal is to ensure that every customer receives prompt and professional assistance.

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# Customer Support

Our Customer Support team is available to assist you with:

* Product inquiries and recommendations.

* Order status and tracking.

* Returns and exchanges.

* Warranty-related questions.

* Technical support for products purchased from Apple Buy Egypt.

* Payment and checkout assistance.

* General questions about our products and services.

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# Support Hours

Our Customer Support team is available during the following business hours:

* **Saturday to Thursday**

* **10:00 AM – 8:00 PM (Egypt Time)**

Messages received outside business hours will be answered as soon as possible on the next business day.

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# Response Time

We aim to respond to all customer inquiries within:

* **Chat & Social Media:** Within a few hours during business hours.

* **Email:** Within 24 business hours.

* **Warranty & Technical Requests:** Within 1–3 business days, depending on the nature of the request.

Please note that response times may be longer during holidays or promotional periods.

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# Warranty & Technical Support

For products covered by our warranty:

* Customers may contact our support team during the warranty period for assistance.

* Additional information, photos, or videos may be requested to help diagnose the issue before arranging an inspection or replacement.

* In some cases, customers may be asked to return the product for technical evaluation.

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# Customer Responsibilities

To help us provide efficient support, customers are expected to:

* Provide accurate order information.

* Follow troubleshooting instructions when requested.

* Return products securely packaged if a return is approved.

* Back up personal data before sending any device for inspection or repair.

Apple Buy Egypt is not responsible for the loss of personal data stored on customer devices.

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# Communication Channels

Customers can contact Apple Buy Egypt through the communication methods listed on our website, including:

* Email

* Phone

* WhatsApp

* Social Media

* Contact Form

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# Service Limitations

Our support team cannot provide assistance for:

* Products not purchased from Apple Buy Egypt.

* Damage caused by misuse, accidents, liquid exposure, or unauthorized repairs.

* Software modifications, jailbreaking, rooting, or unsupported third-party software.

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# Changes to This Policy

Apple Buy Egypt reserves the right to update or modify this Support Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.

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# Contact Us

If you need assistance, our Customer Support team is always ready to help. Please use the contact information provided on our website, and we will do our best to resolve your inquiry as quickly as possible.